Terms of service

Last updated: October 2, 2026

At SnoopyAdvent, we want you to be happy with your purchase. Because our products are prepared and shipped specifically for each order, most sales are final once an order has shipped.

Customers may request changes or cancellations before their order is shipped.

Order Changes & Cancellations

You may request to cancel or change your order, including the product variant or shipping information, before the order has shipped.

Please contact us as soon as possible at snoopyadvent@outlook.com with your order number and requested change.

Once an order has shipped, it generally cannot be canceled or modified except where otherwise provided under this policy or applicable law.

Exceptions After Shipment

We may provide a replacement, refund, or other appropriate resolution if:

• You received the wrong product or variant
• Your product arrived damaged or defective
• Your package was lost in transit

To submit a claim:

• Contact us within 48 hours of delivery for damaged, defective, or incorrect items.
• For packages that appear to be lost in transit, contact us as soon as possible after the expected delivery date.
• Provide your order number and a brief description of the issue.
• Provide clear photos or other evidence of the issue when applicable.

We may request additional information or documentation to verify a claim.

Product Appearance

Product images displayed on SnoopyAdvent are provided to show the general appearance, design, colors, and features of the product.

Because of differences in lighting, photography, screens, manufacturing, materials, and production batches, the actual product may have minor differences from the images shown on our website.

Minor variations in color, printing, stitching, dimensions, or other cosmetic details that do not materially affect the product's function or advertised features do not necessarily qualify as a defect.

EU Customers – 14-Day Cooling-Off Period

If you are located in the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your order, subject to applicable consumer-protection laws and any applicable exceptions.

To exercise this right, contact us at snoopyadvent@outlook.com and provide your order number and notice that you wish to cancel.

Where required by applicable law, refunds will be processed in accordance with those legal requirements.

Customers may be responsible for return shipping costs where permitted by applicable law.

30-Day Warranty Add-On

If you purchased the 30-Day Warranty Add-On at checkout, it provides additional coverage beyond our standard return policy.

The warranty allows you to request a return or other eligible resolution within 30 days of delivery, subject to the terms of the warranty and the conditions below.

To qualify:

• The warranty must have been purchased with the original order.
• Proof of warranty purchase may be required.
• The item must be in new, unused, and undamaged condition for returns based on eligibility under the add-on.
• The original packaging should be retained when reasonably possible.

The 30-Day Warranty Add-On does not cover:

• Normal wear and tear
• Damage caused by misuse, improper care, or accidents
• Cosmetic damage caused after delivery
• Items that have been altered or modified

The warranty does not limit any rights you may have under applicable consumer-protection laws.

Items Not Covered

Unless otherwise required by applicable law or covered by an applicable exception above, we generally do not accept returns for:

• Change of mind after shipment
• Incorrect product selection by the customer
• Normal wear and tear
• Damage caused by misuse or improper handling
• Minor differences between product images and the final product
• Sale or discounted items, except where the item is defective, damaged, incorrect, or otherwise covered by applicable law

Questions or Claims

For questions, cancellations, or claims, contact:

SnoopyAdvent
Email: snoopyadvent@outlook.com
Website: Snoopyadvent.com

Please include your order number, a description of the issue, and photos when applicable.

We'll review your request and respond as promptly as possible